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General Terms and Conditions
Format of the Contract
These terms of sale apply to all goods supplied by Jumpsonline.co.uk, a trading name of Plus Retail Ltd , whose office is at Bude Farm, Monkokehampton, Winkleigh, Devon, EX19 8AX (Jumpsonline.co.uk or "we", or "our").
Any order placed by you for goods advertised on our website or via our marketing literature is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion).
We will send you an order acknowledgement shortly after you place your order, notifying you that we have recieved your order. This acknowledgement is not notification that we have accepted your order.
If we accept your order, we will notify you by email or telephone that we have accepted it prior to dispatch of the goods. If we cannot accept your order (for example (but without limitation) because the goods are found to be unavailable) we will notify you by telephone or email.
Sizes and designs of goods being ordered should be checked carefully by the customer to ensure they will meet their requirements before an order is placed as Jumpsonline.co.uk will not be liable to exchange goods that have been ordered incorrectly.
The contract is subject to your right of cancellation (see condition 7 below).
Jumpsonline.co.uk reserves the right to alter prices, colours, designs and specifications at any time should it be necessary to do so.
Availability
Due to the large range of colours, designs and sizes of goods offered, Jumpsonline.co.uk cannot guarantee that goods ordered will be held in stock for immediate delivery as goods are usually tailor-made to order.
During busy times this may result in delivery being anything up to 20 working days, however we will endeavour to deliver within 10 working days of order and payment whenever possible. When you place an order you will be given a more accurate delivery estimate. Delivery estimates will be subject to delay if payment is not received for the order or artwork for personalised items ordered is not provided or signed off.
Pricing and Payment
Prices shown online are broken down per item and a total (including an estimated shipping amount and VAT) will be displayed in your basket.
Shipping prices to locations classified as Mainland U.K, incur a delivery charge of £15.00 for orders up to £150 and a delivery charge of 10% of the total order value above £150.
Delivery Charges shown for locations outside mainland U.K. are estimates only. An accurate shipping price will be provided before your order is confirmed.
Any bespoke orders will be priced and agreed with the customer on a case by case basis.
Payment
All prices are in pounds sterling and subject to the delivery charges and VAT as noted above.
Payment will generally be taken when placing your order and all goods must be paid for in full before dispatch or collection.
For larger bespoke orders, a 50% deposit will be taken with the order and the remaining 50% before dispatch or collection.
Payment can be made by paypal, credit or debit card, cheque or by bank transfer.
Delivery
Delivery dates are given as an estimate.
All goods ordered may be collected from the Jumpsonline.co.uk Factory in Devon. Please arrange this when placing an order.
Alternatively, a nationwide delivery service is available via a national courier or Jumpsonline.co.uk’s own vehicle. Please note accurate postal codes are required for courier deliveries.
All deliveries made via courier must be carefully checked and signed for as Jumpsonline.co.uk cannot be liable for any damages or shortages if goods have been signed for as received in full and in good condition.
Returns
You can return any of the goods received to Jumpsonline provided they are unused and in their original condition and packing or packing of similar quality and protection to prevent damage in transit. Any items should be returned within 14 days from the date of dispatch.
Delivery and insurance for returning items to Jumpsonline will be at the expense of the sender. Jumpsonline will refund or exchange the cost of the goods but is unable to refund the delivery charge for dispatching the goods.
If items have been made specifically to order for a client, then Jumpsonline Ltd. has the right to recoup all reasonable expenses involved with designing and manufacturing any bespoke item.
Jumpsonline will not be held responsible for items damaged or lost while being returned to the Company. This returns policy does not affect your statutory rights.
Security and Data Protection
Please refer to our privacy policy.
Intellectual Property Rights
You acknowledge that Jumpsonline.co.uk. own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site and the business of Jumpsonline.co.uk (including the structure design and layout of the web site) and assert all such rights worldwide.
You are entitled to use our web site in accordance with these terms and conditions. You must obtain Plus Retail Ltd's prior written consent before you use the web site or any part of it in any other manner.
All persons, individual and corporate, are prohibited from providing hypertext or other links to the Jumpsonline Ltd..co.uk web site, from their own web site or from a third party's web site, without our prior consent.
Liability
Jumpsonline.co.uk attempt to ensure that the information available on the web site at any one time is accurate. However we cannot guarantee that it will be fault free.
Jumpsonline.co.uk does not accept liability for any errors and admissions and reserves the right to change information, specification and description of listed goods, and products at any time.
Jumpsonline.co.uk does not make any warranty that the web site is free from infection by virus or anything else that has contaminating or destructive properties.
Jumpsonline.co.uk does not accept liability for any losses or claims arising from any inability to access the web site, or any failure to complete a transaction.
Jumpsonline.co.uk does not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of use of the web site for any products or services purchased from the web site.
Jumpsonline.co.uk will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim.
Any equine activity by the very nature of the sport entails an element of risk. Jumping has the potential to increase that risk. Jumpsonline.co.uk, its owners and agents assume no responsibility whatsoever beyond the total cost of the purchased product. The Purchaser of the product and subsequent users of the product assume all responsibility for the use of the product up to and including any injury and/or death associated with the use of such product(s).
This liability section applies only to the extent permitted by law.
General
This Agreement does not confer or purport to confer on any third party any benefits or any right to enforce any term of this Agreement.
Jumpsonline.co.uk will not be liable for any delay in or failure to perform obligations if that delay or failure is caused by circumstances beyond their control.
Time shall not be of the essence in the performance of this Agreement.
If for any reason any provision of these terms and conditions is unenforceable, the validity of the remaining provisions shall not be affected.
The terms and conditions and contracts between you and Plus Retail Ltd. shall be governed by English law and all disputes shall be submitted to the jurisdiction of the English courts.
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Warrantee
Jumpsonline.co.uk produces a product that is built to last reasonable use within the equestrian environment. In the unlikely event that you experience any problems with your jumps, Jumpsonline is committed to rectifying any problems within a timely fashion.
For Manufacturing Defects
In the event of a manufacturing defect . Jumpsonline.co.uk. offers a two year labour and parts repair warrantee on all new products purchased after 1st January 2010. During this period, Jumpsonline will repair or rectify any problems free of charge.
For items purchased within three months of the defect being reported in writing to us, Jumpsonline.co.uk will pay for the collection and repair of the faulty items.
For Items purchased over three month before the defect being reported, the customer will be required to pay for shipping of the item to and from our factory.
For Breakages Caused Accidentally in Equestrian Use
In the event of accidental damage. Jumpsonline.co.uk offers a two year labour and parts repair warrantee on all new products purchased after 1st January 2010. During this period, Jumpsonline will repair or rectify any problems free of charge.
For all items purchased, the customer will be required to pay for shipping of the item to and from our factory.
Warrantee Exclusions
Our warrantee does not include general mistreatment, damaged caused when transporting the jumps between locations or acts of deliberate vandalism. If damage occurs in these circumstances, the customer will be required to pay for any repair costs in additions to shipping costs.
The warrantee does not include scratching or damage to the vinyl transfers applied to panelled products within our range. If customers require replacement vinyl, then these can be purchased at a discounted price upon request.
Colour Fade
Jumpsonline.co.uk uses the highest levels of colour fasteners and UV protection to offer maximum protection against colour fade of degradation. Jumpsonline.co.uk therefore guarantees all our polypropylene products against significant colour fade for 2 years under normal UV conditions. In the event of a colour fade problem, Jumpsonline.co.uk will replace the effected components of the product free of charge.
Privacy Policy
When you register with or order goods from our Website, you may be required to answer certain questions and provide certain personal information about yourself. In addition, such personal information may be disclosed to us during or as a consequence of our providing services to you. The Data Protection Act 1998 sets out your rights as a consumer in respect of information held about you by businesses.
These terms and conditions are provided to set out clearly the relationship between us. By registering with us and/or using the Website you consent to these terms and conditions. However, this shall not effect your rights in relation to your personal data which are explained below.
WHO WILL HOLD YOUR INFORMATION?
1.1 Your information will be held by us, Jumpsonline.co.uk, and our registered office is at Bude Farm, Monkokehampton, Winkleigh, Devon, EX19 8AX. We are the "Data Controller" because we have control over and responsibility for your personal information.
1.2 If our business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
THE INFORMATION ABOUT YOU WHICH WE COLLECT
2.1 The information about you which we will collect may include:
2.1.1 Personal contact details such as name, address (billing and delivery), contact telephone numbers, and e-mail address; and
2.1.2 Information about the transactions you undertake including credit card or other payment details.
SOURCE OF THE INFORMATION WE HOLD ABOUT YOU
We may receive information about you directly from you when you submit information to us either in person or through the Website when you register an account with us or make a purchase using our on-line ordering system.
PURPOSES FOR WHICH WE HOLD AND USE YOUR INFORMATION
4.1 We value your privacy and understand that you do not want your name and personal details disclosed to third parties. We will only provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and facilitating delivery. We do not trade, rent or sell personal information.
4.2 We may use your information for the provision of our services to you including:
4.2.1 To administer and maintain our records;
4.2.2 To ensure that the service we offer you continues to be the most appropriate service for your needs;
4.2.3 to train our staff;
4.2.4 To respond to any query that you may raise with us; and
4.2.5 To update our systems to provide an enhanced service to you.
4.3 Your personal data may be used to keep you informed about other products and services offered by us including promotions and special offers. On every communication a valid 'opt out' option will be available. If you would rather not receive this information, please send a blank email to our customer service team via the "Contact Us" link on our Website with the subject line "no marketing".
4.4 Other purposes for which we may use your information are as follows:
4.4.1 Your information may be used by us for the purpose of research and statistical analysis;
4.4.2 We may disclose information to law enforcement agencies, regulatory bodies or, if so ordered, by the Court; and
4.4.3 We may use information about your registration for our internal customer service monitoring.
4.5 The period of use of the personal data supplied by you will not be longer than we deem necessary but may, subject to clause 7.1.4, be unlimited.
KEEPING INFORMATION UP TO DATE
5.1 In order to help the Data Controller keep your information up to date registered users may be asked to provide details of any changes in their information at regular intervals.
5.2 If any of the information that you have provided to us changes, for example if you change your email address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an email to our customer service team via the "Contact Us" link on our Website.
SECURITY FOR YOUR INFORMATION
6.1 We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached. 6.2 We further undertake that we will not hold information about you which is excessive in respect of the purposes for which it is processed.
COOKIES
The Website and on-line ordering system use "cookies". Cookies are small pieces of information which are sent by a website to your web browser and remain on your computer until they are deleted. Cookies are sent by the Website to ensure that it does not unnecessarily show you information that you have already seen. Cookies therefore enable us to offer you a more personalised service. You agree to our use of cookies and/or any other data tracking or gathering technologies we employ in the future. However, if you do not wish to receive cookies from us, please adjust your browser's settings accordingly. Most browsers including Internet Explorer and Firefox can be set to reject cookies. Please note however that this may restrict your use of our Website and on-line ordering system.
YOUR RIGHTS
8.1 You have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights include the rights set out below:
8.1.1 You are entitled to have access to your personal data. You may request, by writing to our customer service team via the "Contact Us" link on our Website, details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the Data Protection Act 1998) for this information;
8.1.2 You are entitled, by writing to us, to require that we not commence using the information and request that we stop using information about you for the purpose of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material;
8.1.3 You are entitled, by writing to us, to require us to ensure that no decision taken by or on behalf of us and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and
8.1.4 if it is held by a court that the personal information held is inaccurate, you are entitled to apply to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or erased.
YOUR CONSENT
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times.
CONTACT DETAILS FOR THE DATA CONTROLLER AT PLUS RETAIL LIMITED.
If you would like to contact us with any queries or comments regarding our privacy policy, please contact us via info@jumpsonline.co.uk JumpsOnline.co.uk is a trading website of Plus Retail Ltd. Company No. 6295103 Vat Number. GB 922059539. Registered in England and Wales. Registered Office - 128 High Street, Crediton, Devon. EX17 3LQ . © Plus Retail 2014
